Webtel Features

Webtel TMS Features

General Features

  • Near Real-time Call Costing and Reporting
  • Custom Hierarchy / Levels
  • Adjustable Call Rating Tables
  • Monthly Report Blasts (emails) to all users or selected users
  • Automated E-mailing and/or Printing of Scheduled Reports
  • Call Data Collection Alert Notification. If data stops, custom alerts can be triggered
  • Multi-Site. All in one database or individual tables
  • Data Collected by IP, Serial Port, Database, FTP and LAN/GSM Buffers
  • Training and Technical Support
  • Google Search for assistance in identifying business numbers

Administrator Features

  • Adding and removing users and devices
  • Adding and removing group levels
  • Adding budgets to devices and notification types
  • Exporting the user database to CSV file (directory export)
  • Compiling of inventory list
  • View log-in history
  • Password reset
  • Fixed costs to users
  • Assigning of multiple managers to a single user (multiple manager types)
  • Assigning user privileges:
  • Site User
  • Level User / Department User / Cost Centre User
  • Standard User
  • Reports (See: Reporting Features)
  • Contact update Logs – a record of who has updated business and private contacts using the email submissions
  • Summary reports
  • FAQ section to assist with reporting/maintenance
  • Feedback and bug reporting
  • Exporting of reports to CSV and PDF files
  • Building of report templates
  • Printing and scheduling of reports

Reporting

  • Detail Incoming / Unanswered / Outgoing by Levels / Departments / Cost Centres, etc., – Users / Devices / Levels
  • Build Custom Reports
  • Summary Incoming / Unanswered / Outgoing by Levels – Users / Devices / Levels
  • Total cost per user which includes all devices, e.g., extension / mobile / 3G
  • Long Incoming Calls
  • Trunk Line Reporting
  • Erlang Reporting (Traffic Analysis)
  • Private Numbers Summary
  • Top Numbers By Cost
  • Top Numbers By Duration
  • Top Numbers By Call Count
  • Top Users by Cost
  • Top Users by Duration
  • Top Users by Call Count
  •  Graphs
  • Reporting Filters:
    •  Extension
    • Telephone Numbers
    • Users
    • Contacts
    • Fixed Costs
    • Cost
    • Duration
    • Call Count
    •  Ring Time
  • Group by Various Categories
    • Filter by Day of the Week
    • Filter by Time of the Day
    • Sorting by Call Count / Cost / Duration
  • Select Top Calls
  • Viewing of External / Internal / PIN Information / Fixed Cost
  • Filtering by Destination (Business / Private or Assumed)
  • Filtering by Call Charge Types (National, Mobile, etc.)


User Features

  • Detail Incoming / Unanswered / Outgoing
  •  Summary Incoming / Unanswered / Outgoing
  • User Summary – Device and Call Information
  • Changing of own password
  • FAQ section to assist with reporting / maintenance
  • Feedback and Bug Reporting
  • Exporting of Reports to CSV and PDF files
  • Saving of Report Templates
  • Printing / Scheduling of Report


Service and SLA Options

  • Live data monitoring – alerts generated and sent to the client if data stops, or if data volumes decrease
  • Hardware SLA – anywhere in South Africa. 24hr & 48hr SLA’s available
  • On-site customer training (hourly rate applies)
  • CSS (Customer Specific Solutions) options are available to tailor solutions for larger customers
  • CSS for client hosted Webtel for clients with more than 2000 users. A setup & customisation fee applies and is billed at our standard DBA / developer hourly rate as listed in our agreement
  • CSS integration with Qlikview and SAP Business Objects


Specifications

Client Access

  • Webtel is accessible from the Internet via a standard desktop Internet browser that supports Adobe Flash and has the Adobe Flash plug-in installed.
  • Microsoft Internet Explorer version 7 and above.
  • Mozilla Firefox version 20 and above.
  • Chrome version 26 and above.
  •  Safari version 5 and above.
  • Adobe Flash versions 10 and above are supported.

 

Windows Computer Specification

  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit), or Windows 8 (Classic and Modern)
  • 512MB RAM (1GB RAM recommended for netbooks); 128MB graphics memory

 

Mac OS Computer Specification

  • Intel Core™ Duo 1.83GHz or faster processor
  •  Mac OS X v10.6, v10.7, or v10.8
  • 512MB RAM; 128MB graphics memory

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